PRODUCT
Keos Desk / CX
Resolve faster and delight customers
Smart ticketing, next-best action, and CSAT improvement powered by the intelligence layer.
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DESK
Agents see the full customer decision context.
Tickets, revenue history, and journey state share one intelligence layer — so CX isn’t flying blind.
CX desk
Agents see the full customer decision context.
Ticket
Priority
Context
Full CX
CSAT
Guided
- Intent
- Suggested reply
- Escalation
CSAT
Resolve with recommended actions, not guesswork.
Next-best action and Knowledge assist keep humans in control on high-risk replies.
Experience
Resolve with recommended actions, not guesswork.
CSAT
4.8
NPS
+42
Effort
Low
- Survey
- Theme
- Coach agent
Capabilities
- Smart ticketing
- Knowledge base
- SLA escalations
- CSAT insights
Outcomes
- Faster resolution
- Consistent CX
- Less agent burnout
Integrations
CRM Chat Email AI Agents
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